Questions, answered simply

Daily care tips, bag sizes and strap lengths, and how orders are confirmed and dispatched.

Wipe leather gently with a soft dry cloth after daily use, and keep bags away from prolonged moisture. Store them stuffed lightly with tissue so the shape holds its structure between wears.

Totes and shoulder bags list their strap drop length on each product page, and crossbody styles adjust for a comfortable carry. Compartment dimensions are shown in centimetres, so you can check that a laptop or notebook will fit before ordering.

You receive an order confirmation by email as soon as payment clears, and parcels leave our dispatch team once they are packed. For anything unclear about a product or your order, our support team is happy to help.